Refunds

Last updated 2 November 2026

Beta text. Simmer is in a public beta, and this page will be reviewed and updated before the full launch.

Simmer Pro is sold by Paddle, our reseller and Merchant of Record, which also processes refunds. This page explains when you can get your money back.

14 days for your first purchase

If Simmer Pro is not for you, ask for a full refund within 14 days of your first purchase (monthly, yearly or Lifetime). No reasons needed. Pro ends when the refund is made.

Renewals

Later renewals are not refunded, but you can cancel at any time and keep Pro until the end of the period you paid for. If the law of your country gives you more rights, those rights apply.

How to ask

Write to hello@thereached.com from your account's email address, or use the link in Paddle's receipt email (paddle.net) to contact Paddle directly. Refunds go back to the original payment method, usually within 5 to 10 business days.

During the beta

Payments run in Paddle's test mode during the beta, so no real money is charged and nothing needs refunding.